Our guarantee
Our 30-day satisfaction guarantee
If something isn’t right, tell us within 30 days of receiving your order and we’ll make it right. It’s a promise about our service, not about effects.
Effective November 8, 2026
How it works
- 1
Email us
Write to info@mushroomhealers.com within 30 days of receiving your order, with your order number, what’s wrong, and photos if anything arrived damaged.
- 2
We reply
A real person replies within two business days.
- 3
Usually nothing to send back
If we do need something returned, we’ll email a prepaid label.
- 4
Your refund
Approved refunds go to your original payment method within 5 to 7 business days. Your bank may take 3 to 10 more.
What qualifies
- Unused, sealed itemsqualify for a refund within 30 days of delivery.
- Opened items with a quality problemare handled case by case. Tell us what happened, with photos if you can.
- Damaged in transitSend photos of the package and contents, and we’ll sort it out.
Cancellations and exchanges
Cancellations: you get a full refund if your order hasn’t been packed or handed to the carrier yet. Orders move quickly, so email us as soon as you can. Once it’s on its way, the 30-day guarantee applies.
Exchanges: within 30 days, we can swap for a different strength or strain, case by case. Any price difference is charged or refunded.
Refund questions.
Refund questions
How long do I have to ask for a refund?
30 days from the day you receive your order.
Do I have to send anything back?
Usually not. If we do need something back, we’ll send you a prepaid label.
How long does a refund take?
Once approved, refunds go back to your original payment method within 5 to 7 business days. Your bank may take another 3 to 10 business days to show it.
Can I cancel my order?
Yes, for a full refund, if it hasn’t been packed or handed to the carrier yet. Orders move quickly, so email us as soon as you can.